This incident has been resolved. Conversions and bank transfers are now fully operational.
Posted Jul 08, 2022 - 06:02 UTC
Monitoring
A fix has been implemented by our partner and we are monitoring the results.
Posted Jul 08, 2022 - 05:58 UTC
Investigating
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
In the meantime, all conversions and outgoing bank transfers are disabled.